Web Development
	Online Call Center (Mail Tracking) System and  Logistics Services Harte-Hanks Inc., USA
	Built on Microsoft Platform
	Web Database developed with ASP.NET, JavaScript, VBScript, HTML, DHTML,Macromedia Flash, Adobe Photoshop, Microsoft GIF Animator
	Database : MS SQL Server
	Users/Clients: Agway,American Express,APS,Banana Republic,Bed Bath & Beyond,Big Lots,Bikes USA,bob's auto repair,Calico Corner,Camping World,Casual Corner,Certified Grocers,Charles,Crabtree & Evelyn,Dollar General,Emporium,Expo,Family Dollar,Federated Stores,Filene's,Foley's,Goody's,Harris,Hecht's,Home Depot,Home Goods,Honey Baked Ham,J Baker,JC Penney,Kmart,Macy's East,Macy's West,Marshall Field's,MCI,McRae's,Microcenter,Payless,Peebles,Pet Smart,Proffitt's,Remco,Rent A Center,Ross Stores,Service Merchandise,Sharper Image,Sports Authority,Steinbach's,Value City/Schottenstein,Yankee Candle,Zany Brainy
	Call Center system will integrate with Harte-Hanks  Pretrak Mail Tracking System. The system will track existing mailing system and find delays in the post offices in the United States Post offices and generate a list of Post offices to call and correct. In this way the system reduces number of calls per day to call. The system minimizes the resource and manpower in Call center.  In the mail tracking system -‘sales order header’ information is set up. Following the creation of the ‘sales order header’, a customer ‘sales order detail’ file is imported that contains information about the zip codes and the corresponding mailing quantities for that zip code. The admin have the option of setting the primary quantity, which is the threshold quantity for a zip code. Any zip code having mailing quantities above the primary quantity would be tracked by the agents. When the tracking is complete, reports are generated and calls made are tracked for billing purpose.